SocialTech — is a global IT product company that operates in the Social Discovery segment. Our 300+ professionals team has unique product experience and is already one of the leaders internationally in its niche. We develop proprietary products that are used by millions of people around the world (predominantly USA and Europe) and we continue to show 3-digit growth annually in all key performance indicators.
Our team is growing fast, and now we are in search of the Solution (Account) Manager for our Compliance Team.
You will tackle the following tasks:
— Represent the interests of the company in solving complex cases of complaints from users of the service;
— Promote the active participation of partners in solving problem cases;
— Increase partners’ compliance level by helping to find a consensus between the position of the project and the partner;
— Analyze the situation of violations by the partner and present the results of the analysis to internal teams;
— Suggest edits to the terms of cooperation, product, business processes in order to reduce the number of violations and increase a positive user experience;
— Implement the proposed turnkey solutions: interaction with the legal, moderation, business development and product teams;
You are our perfect candidate if you have the following skills:
— English language. Upper-intermediate (B2) level and above (interviews can be conducted in English);
— Problem-solving. You know how to correctly identify the problem, find the best way to solve it, and are not afraid to be responsible for the decision;
— Communication/mediation skills. You easily find a common language with different people, you know how to work with objections and persuade;
— Conflict management. You know how to remain calm in conflict situations, defend your point of view reasonably, and always strive to achieve a result in a win-win format;
— Critical thinking skills. You think rationally, you can formulate sound conclusions, interpretations, and also apply the results obtained to situations and problems.
Why will it be interesting for you to work with us?
SocialTech is a unique place to work, develop and grow:
— You will be able to maximize your communication skills - both verbal and written, and you will also be able to find an approach to each person, regardless of his personal, professional and cultural background;
— You will learn a lot: we are a team of the best specialists who are always open to communication and exchange of experience;
— You will autonomously solve really difficult problems that affect your business.
Compensation and Benefits:
— Excellent Compensation Package, allowing to focus on the project development and career growth entirely;
— High-Performance team, which is highly passionate about what they do. Endless experience sharing and learning opportunities;
— Complex and Challenging Tasks — the hands-on experience in developing large-scale projects, optimizing the workload and distribution of tasks;
— Positive Work Environment — modern office space, featuring a variety of facilities and services (corporate lunch program, tea, snacks);