SocialTech is a global IT company operating in the industry of Social Discovery. We develop our proprietary products used by millions of people worldwide. SocialTech is one of the market leaders in its niche, continuously enjoying triple-digit annual growth for all major KPIs.

Our main values are people and the team. We are constantly in search of outstanding result-oriented individuals, who will be directly impacting our products and businesses. With us, you will be given limitless opportunities for development and freedom of choice of your way of success. We have plenty of interesting tasks, ambitious goals, and challenges for you.

Key responsibilities:

  • Represent the interest of the Chinese partners in resolving complex complaints from platform users.
  • Assure and facilitate partners' active participation in resolving complex cases.
  • Improve partner loyalty by helping to find consensus between the project and the partner.
  • Prepare partners' violations analysis reports and present the results of the analysis to internal teams.
  • Suggest amendments to the terms of cooperation, the product functions, business processes with the aim of reducing violations and improving user experience.
  • Implement the proposed solutions in cooperation with legal and product teams.

Skills, experience and personal attributes:

  • Chinese language. Upper-intermediate or higher (interview may be conducted in Chinese).
  • English language. Upper-intermediate or higher (interview may be conducted in English).
  • Problem-solving. You can identify the problem, find the best solution, and take responsibility for your decision.
  • Communication skills. You easily connect with others, build connectivity and trust, effectively overcome and handle objections and know how to persuade others.
  • Conflict management. You are able to maintain your composure in conflict situations, protect your argument while taking into account different points of view, you handle the conflict constructively and always find consensus.
  • Analytical Skills. You like to see the big picture and make decisions that are backed up by data.

Why choose us?

SocialTech is a unique place to build a successful career and enhance professional development:

  • You will not only use the Chinese language (both oral and written) every day but also develop other management competencies.
  • Endless learning opportunities: we are a team of the best experts, who are always open to communication and happy to share the experience.
  • You will be given autonomy to make decisions and solve complex tasks, that have a direct impact on the business.
  • We care about your health and happiness: modern office located 5 min from Tarasa Shevchenko metro station, free breakfasts and lunches in the office, free medical insurance, a great variety of fruits, running sessions, swimming, football, basketball, and other sports. The cost of sports activities is fully covered by the company. In-house doctor support is also available on demand.

At SocialTech we reward people with the opportunities they deserve. We look forward to having you on our team!